About SUVA

SearchUnify Virtual Assistant (SUVA) is a cloud-based AI-powered chatbot that can be deployed for various operations, including Customer Support and HR Support. SUVA can be used as a handy tool to provide Level-1 (L1) support to answer customer questions and resolve issues. Large language models (LLM) integration further empowers SUVA chatbot to provide more comprehensive and accurate answers to user queries. The chatbot is customizable to meet unique needs of organizations.

Each SUVA instance supports up to five virtual agents, meaning you can deploy up to five different chatbots on the internal as well as the customer-facing portals.

Dashboard

SearchUnify Virtual Assistant (SUVA) Dashboard

Agents Configuration

Add SUVA Virtual Agent

Add A New Virtual Agent

Edit Virtual Agent

Edit a Virtual Agent

Intents and Utterances

Add Intents and Utterances

Entities

Create Entities

Story Board

1. Story Board and User Feedback

2. Get to Know SUVA Response Types: Simple

3. Get to Know SUVA Response Types: Selection

4. Get to Know SUVA Response Types: Adapters

5. Get to Know SUVA Response Types: Actions

6. Create Snippet Using Knowledge Base (KB) Articles

7. Train Virtual Agent, Preview and Publish Changes

Theme Editor

Customize the Appearance of Bot Window and Bot Launcher with Theme Editor

Adapters

1. Adapters in SUVA

2. Salesforce Adapter

2.1. Install SUVA in Lightning Salesforce Community

3. SearchUnify Adapter

4. Zendesk Adapter

4.1. Obtain Account Key and Activate Zendesk Adapter

Language

Configure A SearchUnify Virtual Agent in Multiple Languages

Install Virtual Agent

1. Installing Virtual Agent(s) to Source Platforms

2. Pre-Installation Tasks for Salesforce Virtual Agent Installation

Clone Virtual Agent

Clone A Virtual Agent

Analytics

1. SUVA Analytics

2. Overview: Analyze Your Chatbot's Performance and CSAT

3. Feedback: Review User Reactions on Chatbot Conversations

4. Interactions: Dig Into Sessions with Chat Transcripts

NLP Manager

NLP Manager

Large Language Model (LLM)

1. Integrations: Integrate SUVA Agents with Large Language Models

2. Agent Configuration: Select Agent(s) and LLM Model, and Set Temperature Settings

3. Large Language Model (LLM) Usage Dashboard

3. Large Language Model > Error Logs

4. How LLM Integration Works in SUVA

SUVA Administration

Administration

Change Password

Change Password of your SUVA Account

Chat Window

An Overview of the SUVA Chat Window

How Case Management Works in SUVA Chatbot