Edit a Virtual Agent

Creating a new Virtual Agent or cloning an existing virtual agent is the start. To complete the configuration setup, you need to add intents and utterances, configure a story board, and do a lot more. Use the Edit button in the Actions column to start.

Upon clicking Edit for an Agentic AI virtual agent, you only sees the Adapters section.

But when you Edit a Legacy Experience virtual agent, you will see the following configuration sections:

• Intents

• Entities

• Story Board

• Theme Editor

• Adapters - Salesforce Adapter, SearchUnify Adapter, and Zendesk Adapter

• Language

STT (Speech-To-Text) and TTS (Text-To-Speech) are enabled by default. If you want to disable either or both, just toggle them off.

Speech-to-Text converts voice commands into text utterances. On the other hand, Text-to-Speech converts the chatbot responses into speech and reads out the chatbot responses.