Edit a Virtual Agent

Creating a new Virtual Agent or cloning an existing virtual agent is the start. To complete the configuration setup, you need to add intents and utterances, configure a story board, and do a lot more. Use the Edit button in the Actions column to start.

When you click on the Edit button, you will see the following configuration sections:

• Intents

• Entity

• Story Board

• Theme Editor

• Adapters - Salesforce Adapter, SearchUnify Adapter, and Zendesk Adapter

• Language