Edit a Virtual Agent

Creating a new Virtual Agent or cloning an existing virtual agent is the start. To complete the configuration setup, you need to add intents and utterances, configure a story board, and do a lot more. Use the Edit button in the Actions column to start.

When you click on the Edit button, you will see the following configuration sections:

• Intents

• Entities

• Story Board

• Theme Editor

• Adapters - Salesforce Adapter, SearchUnify Adapter, and Zendesk Adapter

• Language

STT (Speech-To-Text) and TTS (Text-To-Speech) are enabled by default. If you want to disable either or both, just toggle them off.

Speech-to-Text converts voice commands into text utterances. On the other hand, Text-to-Speech converts the chatbot responses into speech and reads out the chatbot responses.