Configure A SearchUnify Virtual Agent in Multiple Languages

SUVA supports 27 languages out of the box. You can configure chatbot stories in different languages, including French, German, Irish, Japanese.

Find your Language

Edit the agent for which you want to configure stories in more than one language. Go to the Language tab.

1. In the Actions column, toggle on a language to add it.

2. When you enable a language, two fields will become visible to you.

3. Select the Response Type; 1) Text 2) Response

Text. You will see the Welcome message here that you added while creating a new agent. You can change that welcome message by entering a message in the Response field. This message greets a user when they launch the chatbot.
Response. You can select the response(s) by selecting the story configured for that specific language.

4. Click Save.

To change the language for an agent, select a language by clicking on the languages drop-down list.

Upon picking the language, you will have to set up the agent (adding intents, defining the story board, etc) for the selected language.

Last updated: Wednesday, April 10, 2024