An Overview of the SUVA Agentic AI Interface

Imagine an interface where your end users can engage with an agent, who is available 24*7 and 12 months of the year. And, how convenient would it be if the same interface offers both search and conversational (chatbot) experiences combined into one.

This captures the gist of what Agentic AI Interface is in a nutshell.

SUVA Agentic AI, meaning an agent-like but powered by artificial intelligence, is a brand new interface where users can converse with an intelligent, more contextually-aware, information-rich, conversational system, which provides more human-like responses. This new interface is designed to understand user intent, adapt to their needs, and take action to help them provide a resolution to their query.

SUVA Agentic AI isn’t just an enhanced version of a chatbot; it runs as an autonomous system that not only assists with searches but also takes on the role of an active agent, guiding users, interpreting their needs, and suggesting or performing tasks in a more context-aware and personalized manner.

Agentic AI redefines the standards of conversational intelligence with its advanced features designed to deliver exceptional user experiences and empower support teams. Here’s what sets it apart:

• Conversational AI Excellence: Agentic AI enables fluid, natural interactions by understanding user intent and delivering real-time, context-aware responses. Its conversational capabilities go beyond simple Q&A, engaging users in meaningful, solution-oriented discussions.

• Generative AI at Work: Harnessing the power of generative AI, Agentic AI creates tailored responses and solutions based on the unique context of each conversation. This ensures highly personalized support, even for the most complex customer inquiries.

• Empowering Support Agents: By acting as a co-pilot for support teams, Agentic AI provides agents with actionable insights, relevant suggestions, and real-time guidance. This improves response times, streamlines workflows, and enhances agent productivity.

• Unparalleled User Experience: Designed with users at its core, Agentic AI delivers intuitive and effective support experiences. By reducing the workload on human agents, it ensures faster resolutions, higher satisfaction rates, and a seamless journey for customers.

Note: Agentic AI interface currently works with OpenAI large language model only.

Prerequisites

• The OpenAI key used for LLM integration with your Agentic virtual agent should have the text-embedding-3-small and text-embedding-3-large model enabled. Please check with your LLM administrator to ensure they are enabled.

SUVA Agentic AI

After creating a virtual agent in Agentic Experience and deploying it to source (website, Salesforce, etc), given below is how the Agentic AI interface looks like:

Fig: Snapshot of Agentic AI interface.

Your end-users can start by asking a query. They can create a new conversation by clicking New Chat and entering a query.

Fig: A snapshot of how the search box looks like when you click New Chat.

When a query is submitted, the responses are displayed as follows:

Fig: A snapshot of the answer generated in the Agentic AI interface.

Clicking on Citation(s) redirects you to the source article/doc from where the answer has been generated.

To switch to the SearchUnify-powered search interface, click Search.

Clicking Home takes you to the Agentic Search interface.

Your end-users can share their feedback on the responses generated in the Agentic AI interface by clicking Thumbs-up or Thumbs-down based on if they liked or disliked a response.

Similar queries are shown in the People Also Ask section, where similar queries are listed that other users have asked.

Fig: A snapshot of the People Also Ask in the Agentic AI interface.