Obtain Account Key and Activate Zendesk Adapter

One of the prerequisites for configuring Zendesk Adapter is to activate it. This article shows how it's done.

Prerequisites

• Access to Zendesk Chat

Obtain Account Key

1. Log into Zendesk Chat, expand profile settings (1), and click Check Connection (2).

   

2. Copy the Account Key.

   

Activate Zendesk Adapter

1. Click Edit for a Virtual Agent from the homepage.
2. Go to the Adapters and click Zendesk.
3. Paste the Account Key in the Authentication Key field and Save.