SUVA Chat Window - Overview

This article details the structure and elements of the SUVA chat window. The appearance of the chat window is configured from Theme Editor. The following doc covers Theme Editor configurations:

Customize the Appearance of Bot Window and Bot Launcher with Theme Editor

Note: Apart from the customization offered in Theme Editor, you can contact the SUVA team to request additional customizations.

The key elements of the Chat Window are:

  1. User Input. Users enter their queries in this section.

  2. Send. User press this button to post their query.

  3. Clear Chat. Clicking on it clears the chat history.

  4. Minimize. Clicking on it minimizes the chat window.

  5. Close. Clicking on it closes the chat window.

  6. Language Selector. Clicking on it opens a list of available language options and you can select the language(s) of your choice.

  7. User Feedback. A mechanism to analyze perceived usefulness of chatbot responses and conversations.

    When a user ends a session by closing chat window, an emoticon-based feedback mechanism pops up to capture the overall experience of a user.

    For traditional and LLM-powered chatbots, a thumbs-up and thumbs down feedback pops up along with the chatbot responses (as shown in the image below). In LLM-powered chatbots, this feedback option is available for each bot response. For traditional bots, it appears at the end of a story.

  8. Rich Snippet Responses. Rich Snippet responses–text, image, video, or URL responses–are enabled from search clients and are only visible if they are active. Given below are some examples of how rich snippet responses appear in the SUVA chat window.

    A) Text and Related Results

    B) Image Responses

    C) Video Response

    D) Text (With Steps) Response

Last updatedTuesday, December 12, 2023

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