Add A New Virtual Agent

Setting up an agent is essential for creating an effective and efficient conversational AI system. Virtual Agents are akin to your support agents, who help customers accomplish everyday tasks, such as logging tickets and finding resolutions to commonplace queries.

Supported Platforms

SUVA is a highly customizable virtual agent that can be seamlessly integrated with platforms like Salesforce, Zendesk, Khoros, and websites. It actively engages with visitors, ready to answer their queries, log cases, and connect them to live agents when needed. SUVA is versatile enough to handle any scripted conversations, functioning as a sales agent to sell products, schedule demo calls, and collect email addresses for marketing purposes. Once the objective is defined, setting up a fully functional SUVA can be accomplished in just a few hours.

For organizations looking to deploy a virtual agent for customer support or HR assistance, SUVA can be set up within minutes. It comes pre-configured to manage both of these scenarios out of the box, making implementation quick and effortless.

Adding a Virtual Agent

There are two ways a user can log into SUVA:

  1. 1. Log into SUVA using the domain provided to you (https://{domainname}.searchunify.com/suva). Both SearchUnify and SUVA users can use this.

  2. 2. A SearchUnify user can also install and auto-login to SUVA from Marketplace in SearchUnifyadmin panel.

  • For first time users, the agent list will be empty. You will only see a list of agents if you have added them in SUVA. To add an agent, click Add a new agent.

  • Select a domain for user roles—Customer Support or HR Support—for the virtual agent and Click Continue.

You will land to the Manage Virtual Agent screen. You can see the list of configured virtual agents on the home page next time you log into SUVA.

Last updatedThursday, September 26, 2024

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