Add A New Virtual Agent

Setting up an agent is essential for creating an effective and efficient conversational AI system. Virtual Agents are akin to your support agents, who help customers accomplish everyday tasks, such as logging tickets and finding resolutions to commonplace queries.

Supported Platforms

SUVA is a highly-configurable app. You can set it up on Salesforce, Zendesk, Khoros, and websites where it can wait on visitors and, whenever invoked, answer their queries, log cases, and connect to live agents. Pretty much everything that can be scripted into conversations can be handled by SUVA. Or do you want SUVA to function as a sales agent and sell products, book demo calls, and capture email addresses for marketing? Once the goal has been specified, a you can go from zero to a functional SUVA in a matter of a few hours.

SUVA can be set up within few minutes in organizations, whose goal is to install a virtual agent for customer support and HR support. SUVA is configured to help you manage both these scenarios out of the box.

Adding a Virtual Agent

There are two ways a user can log into SUVA:

A) Log into SUVA using the domain provided to you while setting up your instance (https://{domainname}.searchunify.com/suva). Both SearchUnify and non-searchunify users can use this.

B) A SearchUnify user can also install and auto-login to SUVA from Marketplace in SearchUnifyadmin panel.

  1. For first time users, the agent list will be empty. You will only see a list of agents if you have added them in SUVA. To add a new agent, click Add a new agent.

  2. Select if you want to add the virtual agent for Customer Support or for HR Support users and Click Next.

 

Last updatedTuesday, December 12, 2023

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