Add A New Virtual Agent

Setting up an agent is essential for creating an effective and efficient conversational AI system. Virtual Agents are akin to your support agents, who help customers accomplish everyday tasks, such as logging tickets and finding resolutions to commonplace queries.

Supported Platforms

SUVA is a highly-configurable app. You can set it up on Salesforce, Zendesk, Khoros, and websites, where it can wait on visitors and, whenever invoked, answer their queries, log cases, and connect the users to live agents. Pretty much everything that can be scripted into conversations can be handled by SUVA. You can make SUVA function as a sales agent and sell products, book demo calls, and capture email addresses for marketing? Once the goal has been specified, you can go from zero to a functional SUVA in a matter of a few hours.

SUVA can be set up within few minutes in organizations, whose goal is to install a virtual agent for customer support and HR support. SUVA is configured to help you manage both these scenarios out of the box.

Adding a Virtual Agent

There are two ways a user can log into SUVA:

  1. 1. Log into SUVA using the domain provided to you (https://{domainname} Both SearchUnify and SUVA users can use this.

  2. 2. A SearchUnify user can also install and auto-login to SUVA from Marketplace in SearchUnifyadmin panel.

  • For first time users, the agent list will be empty. You will only see a list of agents if you have added them in SUVA. To add an agent, click Add a new agent.

  • Select a domain —Customer Support or HR Support—for the virtual agent and Click Next.

Last updatedWednesday, April 10, 2024

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