About SUVA
SearchUnify Virtual Assistant (SUVA) is a cloud-based AI-powered chatbot that can be deployed for various operations, including Customer Support and HR Support. SUVA can be used as a handy tool to provide Level-1 (L1) support to answer customer questions and resolve issues. Large language models (LLM) integration further empowers SUVA chatbot to provide more comprehensive and accurate answers to user queries. The chatbot is customizable to meet unique needs of organizations.
Each SUVA instance supports up to five virtual agents, meaning you can deploy up to five different chatbots on the internal as well as the customer-facing portals.
Agents Configuration
Add SUVA Virtual Agent
Edit Virtual Agent
Intents and Utterances
Entities
Story Board
1. Story Board and User Feedback
2. Get to Know SUVA Response Types: Simple
3. Get to Know SUVA Response Types: Selection
4. Get to Know SUVA Response Types: Adapters
5. Get to Know SUVA Response Types: Actions
6. Create Snippet Using Knowledge Base (KB) Articles
7. Train Virtual Agent, Preview and Publish Changes
Theme Editor
Customize the Appearance of Bot Window and Bot Launcher with Theme Editor
Adapters
1.1. Install SUVA in Lightning Salesforce Community
3.1. Obtain Account Key and Activate Zendesk Adapter
Language
Install Virtual Agent
1. Installing Virtual Agent(s) to Source Platforms
2. Pre-Installation Tasks for Salesforce Virtual Agent Installation
Clone Virtual Agent
Analytics
2. Overview: Take a Deep-dive into the Conversations and Intents
3. In Feedback: Review User Reactions on Chatbot Conversations
4. Interactions: Dig Into Sessions with Chat Transcripts
5. Settings: Measure the Success of a Virtual Agent (Chatbot)
NLP Manager
Large Language Model (LLM)
1.Integrate SUVA Agents with Large Language Models
1.1 Get the Authentication Key for Setting Up LLM Integration
2. Large Language Model > Error Logs
3. How LLM Integration Works in SUVA