About SUVA

SearchUnify Virtual Assistant (SUVA) is a cloud-based AI-powered chatbot that can be deployed for various operations, including Customer Support and HR Support. SUVA can be used as a handy tool to provide Level-1 (L1) support to answer customer questions and resolve issues. Large language models (LLM) integration further empowers SUVA chatbot to provide more comprehensive and accurate answers to user queries. The chatbot is customizable to meet unique needs of organizations.

Each SUVA instance supports up to five virtual agents, meaning you can deploy up to five different chatbots on the internal as well as the customer-facing portals.

Agents Configuration

Add SUVA Virtual Agent

Add A New Virtual Agent

Edit Virtual Agent

Edit a Virtual Agent

Intents and Utterances

Add Intents and Utterances


Create Entities

Story Board

1. Story Board and User Feedback

2. Get to Know SUVA Response Types: Simple

3. Get to Know SUVA Response Types: Selection

4. Get to Know SUVA Response Types: Adapters

5. Get to Know SUVA Response Types: Actions

6. Create Snippet Using Knowledge Base (KB) Articles

7. Train Virtual Agent, Preview and Publish Changes

Theme Editor

Customize the Appearance of Bot Window and Bot Launcher with Theme Editor


1. Salesforce Adapter

1.1. Install SUVA in Lightning Salesforce Community

2. SearchUnify Adapter

3. Zendesk Adapter

3.1. Obtain Account Key and Activate Zendesk Adapter


Multiple Languages

Install Virtual Agent

1. Installing Virtual Agent(s) to Source Platforms

2. Pre-Installation Tasks for Salesforce Virtual Agent Installation

Clone Virtual Agent

Clone A Virtual Agent


1. SUVA Analytics

2. Overview: Take a Deep-dive into the Conversations and Intents

3. In Feedback: Review User Reactions on Chatbot Conversations

4. Interactions: Dig Into Sessions with Chat Transcripts

5. Settings: Measure the Success of a Virtual Agent (Chatbot)

NLP Manager

NLP Manager

Large Language Model (LLM)

1.Integrate SUVA Agents with Large Language Models

1.1 Get the Authentication Key for Setting Up LLM Integration

2. Large Language Model > Error Logs

3. How LLM Integration Works in SUVA

SUVA Administration


Change Password

Change Password

SUVA Chat Window

SUVA Chat Window - Overview

Last updatedTuesday, December 12, 2023

Or, send us your review at help-feedback@searchunify.com