SUVA Q4 ’24 Release Notes

The final release of 2024, Q4 '24, is now available for all SUVA users. The highlight of this release is the introduction of the Agentic AI Interface, a powerful and robust alternative to traditional chatbots. This new interface is designed to deliver smarter, context-aware, and more efficient interactions.

Another noteworthy update in the Q4 '24 release is a newly redesigned Adapters screen in the SUVA Admin Panel.

SUVA Agentic AI Interface

SUVA’s Agentic AI is more than just another chatbot; it is a next-generation, AI-driven assistant designed to redefine customer engagement and agent productivity. Unlike traditional chatbots that rely on static flows and predefined scripts, Agentic AI leverages advanced AI capabilities to deliver dynamic, context-aware, and actionable support.

Agentic AI offers transformative benefits that distinguish it from traditional chatbots. By retaining conversational context across sessions and adapting to user needs in real-time, it provides a truly dynamic and contextually aware experience. Proactively assisting users, it predicts their needs, offers intelligent suggestions, and facilitates resolutions.

With multimodal support, Agentic AI seamlessly integrates text, videos, images, and documents to address even the most complex queries. As an autonomous agent, it goes beyond simple responses—it interprets user intent, performs tasks, and personalizes interactions. This ensures a smarter, faster, and more intuitive user experience.

Fig: A video representation of the SUVA Agentic AI interface.

Agentic AI redefines conversational intelligence standards, delivering exceptional user experiences and empowering support teams. Key features include:

  • Conversational AI Excellence

    • Facilitates fluid, natural interactions by understanding user intent and providing real-time, context-aware responses.

    • Goes beyond basic Q&A by engaging users in meaningful, solution-oriented discussions.

  • Generative AI in Action

    • Utilizes the power of generative AI to create tailored responses and solutions based on the unique context of each conversation.

    • Ensures highly personalized support, even for complex customer inquiries.

  • Support Agent Empowerment

    • Acts as a co-pilot for support teams by providing actionable insights, relevant suggestions, and real-time guidance.

    • Improves response times, streamlines workflows, and boosts agent productivity.

  • Unparalleled User Experience

    • Delivers intuitive and effective support experiences, reducing the workload on human agents.

    • Ensures faster resolutions, higher satisfaction rates, and a seamless customer journey.

Related Doc(s):

Redesigned Adapters Section

Navigating to Edit Virtual Agent > Adapters now displays a redesigned screen. This section is segmented into four categories for improved usability:

  1. CRM integrations

  2. SearchUnify Adapter

  3. Handover Configuration

  4. Voice Configurations

Fig: The redesigned Adapters screen in SUVA admin panel.

These updates allow administrators to navigate the Adapters section with ease and make use of connectors tailored to their specific needs.

Related Doc: Adapters in SUVA

Last updated: Thursday, January 30, 2025