SUVA v23.02 Release Notes

The second month of 2023 witnessed continued innovation and development in SUVA. With the v23.02 release, some existing SUVA features have been upgraded either by improving the existing workflow or introducing new enhancements.

Following are the improvements that come to SUVA’s v23.02:

  1. Track Users Behind Chat Session

    Chat transcripts analytics report now involves a new column, User. This report lists a detailed overview of the sessions in which SUVA is used. The Chat Transcript report now tracks users if they are logged into the platform where SUVA is deployed. And the ‘User’ column lists the email address of the users.

    This helps SUVA admins to put a context to and understand user behavior.

    Related Doc:

    Dig Into Sessions with Chat Transcripts

  2. Download Chat Transcript Reports

    Admins have been provided with the Download button on the chat transcript report. You can now download the transcripts of the chat sessions.

    Related Doc:

    Dig Into Sessions with Chat Transcripts

Last updatedTuesday, May 28, 2024

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